FAQs

Frequently Asked Questions.

 

Q. Can I use it without the light or rotation?

A. Roughly 14cm in diameter-about the size of a grapefruit. It's compact enough for a nightstand, shelf, or desk but still catches light across a room.

 Q. How big is it?

A. Roughly 14cm in diameter-about the size of a grapefruit. It's compact enough for a nightstand, shelf, or desk but still catches light across a room.

Q. Is it loud while running?

A. No. The diffuser operates quietly with a subtle hum from the motor during rotation. It's low enough to use in bedrooms or meditative spaces.

 Q. How do I clean it? 

A. Wipe the interior reservoir with a soft cloth between uses. For weekly cleaning, rinse with water and a bit of white vinegar to remove oil buildup.

Q. How long does it run per fill?

A. Up to 6 hours depending on mist setting. It includes an auto shut-off feature once the water level gets low.

 Q. Is it cordless?

A. It's USB-powered (cord included), so you'll need to connect it to a power source. It works well with portable chargers, laptops, or USB wall adapters.

Q. How long does delivery take?
A. Orders are usually processed within 1-3 business days, and then take between 5-14 days to deliver. Delivery time varies depending on the destination country. All orders are tracked meaning you will be able to keep up to date with the progress of your order. Tracking info will be e-mailed to you once your order has been processed.
Q. Can I get a refund?
A. Yes, our 5 day refunds policy means you can be sure your product(s) will arrive in perfect condition, as long as you let us know within 5 days from the day of delivery. If you have an issue with the quality of your order, or you are worried that your order has not turned up, contact us via the "contact us" page and we will do our best to resolve the issue. For full details please see our refunds policy.